PRIVACY POLICY
MBIPLAY
mbiplay takes the protection of every member's personal data seriously. This document explains in detail how your information is collected, used, stored and protected in line with international data protection standards.
SIX DATA PROTECTION PRINCIPLES
mbiplay upholds these principles in every decision involving members' personal data.
Clear Purpose
Your personal information is only collected for specific, legitimate purposes that have been clearly stated. mbiplay does not collect data beyond what is needed to operate the service.
High-Grade Security
All data is stored using 256-bit SSL encryption and a layered security system. Access to personal information is restricted to authorised personnel only.
Never Sold to Third Parties
mbiplay has never sold, rented or disclosed members' personal data to any third party for marketing purposes without your explicit consent.
Member Control Rights
Every member has the right to access, correct and request deletion of their personal data. Data-related requests can be submitted through our customer support at any time.
Compliance with International Standards
mbiplay's privacy practices align with recognised international data protection standards. The platform operates under international licensing with strict compliance obligations.
Regular Updates
This Privacy Policy is reviewed and updated periodically to reflect changes in technology, law or business practices. Members will be notified of material changes.
INFORMATION WE COLLECT
mbiplay only collects information that is genuinely necessary to provide a safe, legitimate and responsible betting service. All data collection is carried out transparently and with members' knowledge. 🔒
Account Registration Information
When registering an mbiplay account, you are required to provide the following information:
- Full name as stated on a valid identity document (MyKad)
- Date of birth — to verify age eligibility (21 years and above)
- An active email address for official communications
- A mobile phone number registered in Malaysia
- A password chosen by the member and stored in encrypted form
Financial Transaction Information
For the purpose of processing deposits and withdrawals, mbiplay may retain records relating to the payment methods used by members, including information related to e-wallet accounts such as Touch 'n Go eWallet, DuitNow, Boost, ShopeePay, online banking accounts (FPX) and crypto wallet addresses (USDT, BTC, ETH). We do not store your full card number or banking security details directly — this data is handled entirely by third-party payment processors using their own security systems.
Technical and Usage Data
Our system automatically records technical information when you browse or use the mbiplay platform, including:
- IP address and device location information (country/region)
- Browser type and operating system used
- Session activity logs, including games played and time spent
- Cookie data for website performance and user preference purposes
- Device information — model, screen resolution and app version (where applicable)
Customer Support Communications
All communications you have with the mbiplay customer support team — whether via live chat or email — are retained for service reference, staff training and quality improvement purposes. These records are kept for a reasonable period and are protected in accordance with this policy.
HOW YOUR DATA IS USED
mbiplay uses members' personal data solely for legitimate operational purposes and to deliver a better service. Below is a detailed description of how that data is used:
Identity Verification and Legal Compliance
mbiplay is required under the conditions of its international licence to verify the identity of every member before allowing full use of the platform, including deposit and withdrawal activities. This KYC (Know Your Customer) process is an essential step to prevent fraud, money laundering and use of the platform by individuals under 21 years of age.
Account Management and Maintenance
The data you provide is used to manage your account, process deposit and withdrawal transactions, send account-related notifications, resolve any disputes, and ensure all operations run smoothly. This includes processing bonuses such as the 150% first deposit bonus up to RM888 and the VIP programme.
Customer Support Services
mbiplay's customer support team, which operates 24/7, requires access to your account information to help resolve any technical issues, transaction queries or service-related requests. Support is available in Malay and English.
Analysis and Service Improvement
Usage data collected in aggregate and anonymised form is used to understand platform usage patterns, identify technical issues, improve the user experience and develop new features suited to the needs of Malaysian members. This analysis does not reveal individual members' identities.
Responsible Gambling and Safety
mbiplay monitors gaming activity patterns to identify signs that may indicate a gambling problem. This data is used internally to suggest responsible gambling tools, enforce limits set by the member, and — in cases involving serious concern — to contact the member for their own wellbeing. Learn more on our Responsible Gambling page.
SHARING DATA WITH THIRD PARTIES
Core Principle: mbiplay does not sell members' personal data to any third party for marketing purposes. Any data sharing is limited strictly to legitimate operational requirements. 🔔
Payment Processors
To process financial transactions securely, mbiplay shares the necessary transaction information with recognised payment service providers. These processors are bound by strict confidentiality agreements and international payment industry security standards. They only receive the data required to process the relevant transaction.
Game Providers
The mbiplay gaming platform is powered by internationally certified game providers. Game session data may be shared for technical purposes and game fairness auditing. Game providers do not receive access to members' detailed financial or personal information beyond those technical requirements.
Legal and Regulatory Requirements
mbiplay may be required to disclose certain information to regulatory authorities or law enforcement when there is a valid court order, a recognised financial crime investigation request, or other legal compliance obligations. In such situations, mbiplay will disclose only the minimum information required.
YOUR RIGHTS AS A MEMBER
As an mbiplay member, you have the following rights regarding your personal data. To exercise any of these rights, contact our customer support.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or out of date, you have the right to request an immediate correction.
Right of Erasure
Under certain circumstances, you have the right to request the deletion of your personal data from our records.
Right to Restriction of Processing
You may request that processing of certain data be temporarily suspended during an investigation or dispute.
Right to Object
You have the right to object to the processing of your data for any direct marketing purpose.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another service where applicable.
To exercise any of the above rights or if you have any privacy-related queries, contact the mbiplay customer support team via live chat or email at [email protected]. We will respond within a reasonable time.
COOKIES AND TRACKING TECHNOLOGIES
Use of Cookies
mbiplay uses cookies and similar tracking technologies to improve the user experience, maintain session security, and analyse platform usage patterns in aggregate. The types of cookies used include:
- Essential Cookies — required for the platform's basic functions and login session security.
- Performance Cookies — analyse how members use the platform for improvement purposes.
- Preference Cookies — save your personal settings such as language and display preferences.
You can manage or block cookies through your browser settings, though this may affect the functionality of some parts of the platform.
DATA RETENTION PERIOD
How Long Data Is Retained
mbiplay retains members' personal data for as long as necessary to fulfil the purposes stated in this policy, subject to applicable legal and regulatory requirements:
- Active account data — retained for as long as your account remains active.
- Transaction records — retained in accordance with the period required by financial compliance obligations.
- Support communication data — retained for a reasonable period for service reference purposes.
- After account closure — certain data may still be retained to fulfil legal obligations before being securely deleted.
DATA SECURITY
Technical Security Measures
mbiplay invests in robust security infrastructure to protect members' personal data from unauthorised access, loss, misuse or unintended disclosure. Measures in place include data encryption in transit using SSL/TLS, role-based access controls for staff, regular security audits, and real-time threat monitoring systems. While no system can guarantee absolute security, mbiplay continuously updates its technical defences to address the latest security threats.
CHILD PROTECTION
Strict Age Limit of 21 Years
mbiplay strictly prohibits use of its platform by individuals under the age of 21. We conduct age verification during the registration process and further identity checks during the KYC process. We do not knowingly collect, store or process personal data of individuals under the age of 21. If we become aware that such data has been collected unintentionally, the account in question will be suspended immediately and the data will be deleted. Parents and guardians with concerns may contact our customer support.
CHANGES TO THIS PRIVACY POLICY
Change Notifications
mbiplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or operational practices. When any material changes are made, we will notify members via a notification on the platform or by email to the registered address. The latest version of this Privacy Policy is always available on the mbiplay website. Continued use of the platform after changes take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account by contacting customer support.
PLAY SAFELY AT MBIPLAY
Your privacy and data security are our priority. Register an mbiplay account today and enjoy a safe, transparent and responsible betting experience.
For individuals aged 21 and above only. Bet responsibly.