mbiplay Terms & Conditions

1. Definitions and Scope of Agreement

In this document, "mbiplay" refers to the online betting platform accessible via mbiplay.one and any related services. "Member" or "User" refers to any individual who has registered an account or is using mbiplay services. "Services" covers all gaming products, deposit and withdrawal functions, promotional programmes and customer support provided.

These Terms & Conditions form a binding agreement between mbiplay and each user. By registering an account, making a first deposit or accessing any part of the platform, you acknowledge that you have read, understood and agreed to these terms in full. If you do not agree with any provision, you are required to stop using the platform immediately.

The scope of this agreement covers all interactions within the mbiplay platform including, but not limited to, slot games, live casino, sports betting, Dragon Tiger, crash games, deposits, withdrawals and participation in bonus or VIP programmes.

2. Member Eligibility

mbiplay services are limited to individuals who meet all of the following requirements without exception:

• At least 21 years old on the date of account registration
• Registering as an individual — registration on behalf of a company or third party is not permitted
• Registering and using the account voluntarily in a personal capacity
• Not on any active self-exclusion list or gambling prohibition list
• Acting under a real identity — providing false information renders the account liable to immediate closure
• Holding only one active account — owning multiple accounts is a breach of terms

Participation in games by individuals who do not meet these eligibility requirements is invalid and mbiplay reserves the right to withhold related funds or winnings and refer the case to the relevant authorities if necessary.

3. Account Registration and Management

Each user is allowed to register one account only. Multiple registrations by the same individual — whether using different names, phone numbers, emails, IP addresses or payment methods — are considered fraud and may result in all related accounts being closed and balances forfeited.

During registration, you are required to provide accurate, complete and up-to-date information. This includes your full name as per MyKad, an active mobile number and a valid email address. mbiplay is not responsible for any issues arising from inaccurate or outdated information provided.

You are fully responsible for keeping your account password confidential. mbiplay will never ask for your password through any channel including email or live chat. Any suspicious activity on your account must be reported to the customer support team immediately.

Transferring, selling or granting account access to another party is strictly prohibited.

4. Deposits and Withdrawals

mbiplay accepts deposits and withdrawals via the following payment methods:

All deposits must originate from a payment method registered in the member's own name. mbiplay reserves the right to reject deposits from sources that cannot be identified or that are suspected of fraudulent activity. Any attempt to launder money through this platform will be reported to the relevant authorities.

Withdrawal requests that meet the requirements will be processed within 1 hour. However, withdrawals that require additional review such as identity verification or account activity investigation may take longer. mbiplay reserves the right to hold withdrawals while an investigation is ongoing.

Members are responsible for ensuring that the payment account information submitted is accurate and active. mbiplay is not responsible for delays or loss of funds resulting from incorrect payment information provided by the member.

5. Bonuses and Promotions

All bonuses and promotions offered by mbiplay are subject to the specific terms set alongside each offer. The following general terms apply to all types of promotions unless stated otherwise:

• Each member is eligible to receive a welcome bonus of 150% of the first deposit up to RM888
• The wagering requirement for the welcome bonus is 20x the bonus amount received
• Example: Deposit RM100 → bonus RM150 → balance RM250 → wagering required RM150 × 20 = RM3,000
• Example: Deposit RM1,200 → bonus RM888 → balance RM2,088 → wagering required RM888 × 20 = RM17,760
• The bonus is only available to members who register a new account and make their first deposit
• All wagering requirements must be met before winnings from bonus funds can be withdrawn
• mbiplay reserves the right to void bonuses suspected of being obtained through fraud or promotion abuse

The mbiplay VIP programme offers weekly cashback to loyal members across four tiers: Bronze (up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). Tier upgrade eligibility is based on the member's betting activity over time.

6. Gaming Policy and Platform Activity

All games available at mbiplay — including slots, live casino, sports betting, Dragon Tiger and crash games — must be played in accordance with the rules set by the game providers and mbiplay. Game outcomes are determined randomly using a random number generator (RNG) that has been certified by an independent body.

The following activities are strictly prohibited and may result in immediate account closure without refund of balance:

• Use of automation software, bots or scripts to automate betting
• Manipulating or attempting to manipulate game outcomes through technical means or cooperation with other parties
• Exploiting system errors or software bugs for unauthorised gain
• Placing mutually offsetting bets (hedge betting) across multiple accounts
• Any form of unauthorised collusion between players in live games

mbiplay provides responsible gambling options including deposit limits, loss limits and session time restrictions. Members who need assistance regarding gambling habits may contact our customer support team at any time.

7. User Responsibilities and Obligations

By using the mbiplay platform, you agree to:

• Comply with all terms and conditions stated in this document as well as any additional guidelines published
• Ensure that all information provided to mbiplay is truthful, accurate and up to date
• Bet using your own personal funds only and not use borrowed funds or funds from unauthorised sources
• Report any technical errors, unauthorised winnings or suspicious activity to the customer support team within a reasonable time
• Keep your account login information confidential and not share access with anyone
• Inform mbiplay if you feel that your gambling habits are beginning to have a negative impact on your life

mbiplay is not responsible for any financial decisions or losses experienced by members as a result of betting activity on this platform. All bets are placed at your own risk.

8. Privacy and Data Protection

mbiplay respects the privacy of all members and is committed to protecting personal information shared during registration and use of the platform. The collection, processing and storage of personal data is carried out in accordance with the mbiplay Privacy Policy, which is available on our Privacy Policy page.

Data collected includes but is not limited to name, identification number, contact information, payment details and betting activity records. This information is used for identity verification, processing financial transactions, fulfilling legal compliance obligations and improving services.

mbiplay will not sell, rent or disclose members' personal information to third parties except in the following circumstances: when required by law or the direction of relevant authorities, or when necessary for the provision of services by technology partners who have signed a confidentiality agreement.

9. Account Suspension and Termination

Members may close their account at any time by contacting the mbiplay customer support team. Prior to closure, all balances in the account that are eligible for withdrawal will be settled in accordance with the applicable standard withdrawal procedures.

mbiplay reserves the right to suspend or close a member's account without prior notice in the following circumstances:

• Confirmation that the member provided false information during or after registration
• Fraudulent activity, hacking, money laundering or other serious violations
• Abuse of the bonus or promotion system through multiple accounts or other unauthorised methods
• Failure to submit requested identity verification documents within the stipulated timeframe
• Member found to be under 21 years of age
• Request from a regulatory body or law enforcement

In cases of closure due to a breach of terms, mbiplay reserves the right to hold the account balance until the investigation is complete. The final decision regarding any balance is subject to the findings of the internal investigation.

10. Limitation of mbiplay's Liability

To the extent permitted by applicable law, mbiplay is not liable for any direct, indirect, incidental or consequential losses experienced by users, including:

• Financial losses resulting from betting decisions or investments based on information on the platform
• Service disruptions caused by scheduled or unplanned technical maintenance
• Technical failures by third-party payment providers or internet network disruptions
• Unauthorised access to an account arising from the member's own negligence in safeguarding login information
• Any losses arising from account closure carried out in accordance with these terms

In all circumstances, mbiplay's maximum liability to any member shall not exceed the net deposit amount remaining in the account at the time the claim is made, after deducting any amounts related to breaches of terms.

11. Changes to Terms and Conditions

mbiplay reserves the right to update, modify or replace any part of these Terms & Conditions at any time in accordance with operational requirements, changes in law or policy improvements.

Any material changes will be communicated to members via their registered email or notifications displayed within the platform. The effective date of the changes will be clearly stated at the top of this document.

Continued use of the mbiplay platform after any changes take effect is considered acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before the effective date of the changes.

mbiplay recommends that members revisit this page periodically to ensure they are always aware of the latest version of the terms.

12. Contact Us

If you have any questions, confusion or concerns regarding these Terms & Conditions, the mbiplay team is ready to assist you. Customer support is available 24/7 through two main channels:

• Live Chat: Access directly through the mbiplay platform — immediate responses in Malay and English
• Email: Send written enquiries to [email protected] for matters that require written documentation

For formal complaints regarding accounts, transactions or game outcomes, please provide your account number and full details of your case via email to facilitate processing. mbiplay is committed to handling every complaint fairly and transparently.